Digital & Telecom
Pan-African SuperApp for a major telecom operator
Led a multi-country program covering self-care, payments, marketplace, gaming, television and e-commerce, with a multi-stream Agile organization.
Sector expertise
Telecoms & Media: digital journeys, customer data and BSS/OSS modernization
From pan-African SuperApps to a multi-subsidiary 360° customer view: we steer the programs that transform operators' customer experience and data value.
What we work on
- Digital customer journeys: self-care, omnichannel, SuperApps combining payments, marketplace and content, churn reduction.
- Customer and network data: 360° customer view, telecom analytics, network data exploitation and data monetization.
- IS convergence and modernization: BSS/OSS modernization, integration with partners and local payment and identity institutions.
Multi-country execution
Large operators roll out programs across many subsidiaries, each with its own regulatory, cultural and technical realities. Our conviction: a global strategic framework, never a one-size-fits-all model. Read: Transformation in Africa: why standardization makes no sense.
Related references
References are anonymized to preserve the confidentiality of the organizations supported.
Customer Data
360-degree customer view for a pan-African telecom group
Deployed a customer insight solution across 11 subsidiaries, securing interactions with core systems, partners and local payment and identity institutions.
Most requested services
Further reading
IT & AI series · Episode 1
Why 70% of IT projects drift
How missing MVPs, scope creep and blocked decisions derail major programs.
IT & AI series · Episode 4The POC syndrome: why 80% of AI projects fail
How to cross the gap between an AI prototype and secure production.
Data & AIWithout quality data, AI runs on empty
Why the success of AI use cases depends first on governance, data quality and operational maturity.
A Digital, Data or AI challenge to secure?
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